At Limabacka Kvarn AB, we take your data protection seriously and are committed to providing you with clear terms of purchase. This policy describes how we care for your personal data and our use of cookies on our website.

About Limabacka Kvarn
Limabacka Kvarn AB
Company registration number: 5566782412
Address: Gamla Buavägen 18, 432 65 Väröbacka

Personal data we collect
When you create an account, make a purchase or contact us, we collect necessary information such as your name, email address, postal address and payment details.

Legal basis for processing
We process your personal data based on the consent you give us when creating an account, when accepting our cookie policy and when making purchases, in order to fulfil our agreement with you and comply with applicable laws.

Use of your personal data
Your data is necessary for us to administer your account, process orders, improve our service and communicate relevant information to you.

Sharing of personal data
In order to provide our services, we share your data with selected third parties, such as shipping companies for delivery and the payment service Kustom, which we use for payments in our online store.

To better understand our customers and continuously improve our website, we use tools such as Google Analytics and Google Search Console. These services collect anonymised information about user behaviour on our website, such as page views, clicks and navigation patterns. All information is used to improve your user experience and offer content that is relevant and engaging. Please note that when we use third-party services such as Google Analytics, data may be processed outside the EU/EEA. In such cases, we ensure that appropriate safeguards and standardised data protection measures approved by the European Commission are in place to protect your data.

Your rights
You always have the right to request access to, correction of or deletion of your personal data held by us. You may also object to or request restriction of processing, as well as exercise your right to data portability.

Complaint to supervisory authority
If you object to our processing of your personal data, you have the right to submit a complaint to the Swedish Authority for Privacy Protection.

Cookies
Cookies help us provide you with a smooth experience on our website, for example by keeping you logged in and remembering your settings.

What are cookies? Cookies are small files that store information and improve your navigation on our website.

How do we use cookies? We use cookies to make your experience user-friendly and efficient.

Managing cookies: You are in control and can adjust your cookie settings in your browser. Please note that blocking cookies may affect your experience of the website.

Terms of purchase
Prices and payment: Our prices include VAT — except for logged-in business customers, where prices are shown excluding VAT — and all other costs will be clearly specified at checkout. Choose the payment method that suits you best at checkout.

Delivery: We offer different delivery options to meet your needs, and we always strive to deliver on time.

Complaints: If something is wrong with an item you have purchased from us, we will of course take responsibility for this. We ask you to submit a complaint to us at [info@limabackakvarn.se](mailto:info@limabackakvarn.se) as soon as possible. Please include your order number and name, a description of the issue and preferably photos. It is important for us to receive this information so that we can improve and be more thorough in our work. Thank you!

Right of withdrawal: Unfortunately, for hygiene reasons, we cannot offer returns on flour and food products. However, for other items, such as hand mills or books, you have the right to withdraw from your purchase within 14 days. If you wish to make a return, please ensure that the item remains in the same condition as when you received it.

Return shipping for withdrawn purchases

When exercising the right of withdrawal for goods that are not food products, the customer is responsible for the return shipping cost. The item must be returned well packaged and in unchanged condition. Refunds are issued within 14 days from the date we receive the return or receive proof that the item has been sent back. The refund covers the price of the item. We reserve the right to make a deduction for any reduction in value if the item has been handled to a greater extent than necessary to determine its characteristics and function.

Policy for uncollected parcels, returns and redeliveries:As a customer, you are responsible for collecting your parcel from the service point and keeping yourself updated on notifications from us and PostNord. That said, we fully understand that things can sometimes get in the way and cause a parcel to be missed.

Since our goods, especially flour, are heavy and shipping is costly, we are required to charge a small shipping fee if the parcel is not collected from the service point, or if we need to send the parcel again.We do our utmost to keep shipping costs down and offer shipping at cost price or lower so that you, as a flour customer, do not have to pay too much for transport.

Return without new delivery: If the parcel is not collected and is returned to us, we charge a fee corresponding to the shipping cost. This covers part of our handling and return shipping costs. The goods in the order will of course be refunded.

New delivery upon request: If you would like us to send the parcel again after return, we will charge new shipping, but no other fees will be added.

We hope this policy feels fair and makes it easy for you to order from us. Thank you for supporting us in our work to deliver quality flour.

Changes to the privacy and cookie policy
Our policy may be updated. The latest version is always available on our website.

Contact information
Do you have any questions? Please do not hesitate to contact us at [info@limabackakvarn.se](mailto:info@limabackakvarn.se).